Frequently Asked Questions
Can I pay in installments using the National Bank card? And is the payment secured?
Available / 100% secure
Can I pay with a Visa card upon receipt?
You can pay by Visa through our website or through Ehab Center branches, as it is not possible to pay by Visa upon receipt.
Can I receive my order from one of the Ehab Center branches?
You can receive the order from one of our branches after contacting the customer service representatives on 15421
Can I replace a product that has been used for a short period but has a manufacturing defect?
Yes, it is possible, but there must be a report from the company stating this
Can I return personal care products?
We cannot, but if the product is in the same condition as purchased, we raise a request to the relevant department, which in turn evaluates the condition of the product and makes a decision
Can I try the product before I shop?
Options to try devices when purchasing, whether through our advice or upon receipt at home
Can I use more than one payment method when purchasing online?
Available through Ehab Center branches and not available through our Ehab Center.
Can the product be replaced with any other product of the same category?
Yes, you can, provided that it is equivalent in value or greater
Can you choose products in all specialties Ehab Center?
All devices are easy to use in Ehab Center
Do I have the right to replace the product if it is not defective, but I changed my mind?
Yes, it must be within the period allowed for replacement