What should I do if the alternative product is not available in stock?
Some other available options are displayed. If they are not suitable for the customer, the return will be made
Can I exchange the product from any branch of Ehab Center?
Yes, but coordination is done first through the hotline to inform the branch to receive the request.
Are there additional fees that must be paid when replacing the product?
There are no fees, but the shipping service fee is paid if there is no problem with the product.
What are the procedures required in the event of replacing a product purchased online?
Contact 15421 and a customer service representative will facilitate all procedures for the customer
Do I have the right to replace the product if it is not defective, but I changed my mind?
Yes, it must be within the period allowed for replacement
Can I replace a product that has been used for a short period but has a manufacturing defect?
Yes, it is possible, but there must be a report from the company stating this
Is it required to have the original invoice when replacing the product?
Yes, it is required, or clarify the invoice data so that we can extract a copy from the system
What are the conditions for replacing the product, such as its original condition and packaging?
Ehab Center Customer Service by contacting 15421
Can the product be replaced with any other product of the same category?
Yes, you can, provided that it is equivalent in value or greater
What is the period allowed for replacing the product after purchase?
30 days