Do I need to pay shipping fees when returning a product?
If the return is due to a problem with the product, we bear it on your behalf, but if it is due to a personal desire, the customer bears it in exchange for the shipping service provided
I lost the original packaging of the product, can I return it?
It cannot be returned because according to the exchange and return policy, the product must be in the same condition as the original purchase
How can I track the status of a product return?
Yes, you can do so by contacting 15421
What is the specific time to return a product to Ehab Center?
30 days
Can I return personal care products?
We cannot, but if the product is in the same condition as purchased, we raise a request to the relevant department, which in turn evaluates the condition of the product and makes a decision
I changed my mind, can I return what I purchased?
Yes, you can, provided that the product is in the same condition as purchased and enter the exchange and return period
I received the wrong product, how can I return it?
By honoring us by contacting customer service number 15421
What do I do after receiving the technical report for the product?
Contact Ehab Center, which in turn will take the necessary measures
If I receive a defective product, can I get my money back without a technical report?
There must be a report from the company stating that the product has a defect that requires replacement or return
What are the steps after sending a defective product?
The customer service representative who receives the request raises it to the relevant department and responds within 48 working hours