Privacy and Policy

1. Information We Collect

We may collect the following types of information:

• Personal Information: Full name, phone number, email address, shipping/billing address, and payment information.
• Account Information: Login credentials, order history, wishlist.
• Device and Usage Information: IP address, browser type, operating system, visit duration, referring URLs.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your user experience and collect usage statistics.

2. How We Use Your Information

We use your data for the following purposes:

• Processing orders and delivering products.
• Communicating with you regarding orders, inquiries, or promotions.
• Personalizing your experience on our website.
• Improving website functionality, content, and security.
• Complying with legal and regulatory obligations.

We do not sell your personal information to third parties.

3. Legal Basis for Processing

We process your personal data based on the following legal grounds:

• Your consent, when applicable (e.g., for marketing communications).
• Performance of a contract (e.g., when you make a purchase).
• Legal obligations (e.g., tax or anti-fraud laws).
• Our legitimate interests, such as improving user experience and website performance.

4. Data Sharing and Disclosure

We may share your information with:

• Trusted service providers: For payment processing, order fulfillment, customer service, and hosting.
• Regulatory authorities: When required by law.
• Business partners: If necessary for promotions or affiliate marketing (with your prior consent).

All third-party partners are bound by confidentiality agreements and data protection clauses.

5. Data Retention

We retain your personal data only as long as necessary for the purposes it was collected, or as required by law:

• Customer records: Up to 5 years for accounting and legal compliance.
• Marketing data: Until you withdraw consent.
• Inactive accounts: Deleted after 24 months of inactivity.

6. Your Rights

You have the right to:

• Access your personal data.
• Correct or update inaccurate data.
• Request deletion (“right to be forgotten”).
• Object to or restrict processing.
• Withdraw consent at any time.
• File a complaint with the Egyptian Personal Data Protection Authority (PDPA) or other relevant data authority.

To exercise your rights, email us at info@ehabcenter.com or call us on 15421.

7. Security Measures

We implement administrative, technical, and physical security measures to protect your information from unauthorized access, disclosure, alteration, or destruction.

Examples include:

• SSL encryption
• Secure payment gateways
• Role-based access control